Ben got his team lead role one and half a year ago. Team members were full of expectations because he was perceived as a friendly, knowledgeable, and business-minded person. But things did not go that well. As a team lead, Ben was very enthusiastic to take on board new ideas and initiate actions...

Lilith is a 53-year old registered nurse working in a health center. She also works in the ICU, making her a very capable and valuable nurse. She has been working at the center for 15 years and always done everything that needs to be done. Unfortunately colleagues and patients tend to constantly ...

Wikipedia defines shakedown as a period of testing or a trial journey undergone by a ship, aircraft, or other craft and its crew before being declared operational. At our session, we tested the Fact-based feedback tool to solve two cases presented by the session participants. Case 1: Joe’s li...

There are different teams in the division working with relatively similar conditions how ever the sense of urgency is really different and added to that the understanding of stressful work amount is somewhat misaligned as well. How to approach this and try to align these views? Team X sees 100 cl...

You are managing a company that offers IT services to enterprises. The company also has a subsidiary offering similar services to start-up companies. Inga, the head of subsidiary, is well-known expert whose competence is appreciated in the market. Recently Inga has started cooperation with one of y...

There is a manager-employee situation when employee (let's name him Dave) is negotiating for the new employment conditions, for example a company car. Situation as such is very normal and usual to happen, but there is mild threatening going on in the background: Dave mentions couple time that he is...

Scarlett is a team lead for 15 people. Her job performance is great. In fact, she is an overachiever who sometimes reaches out to people even during the weekend on holidays. It seems important to her to get things done as soon as possible, and feel that she’s in control. It bothers other teams becau...

You are the head of an operations coordination unit in a manufacturing company. Sales of widgets have exceeded expectations in past months and inventory levels are below those needed to cover a planned production break. This will be a major issue for the company. The situation is critical, complex, ...

John is a people lead and runs a team of 5 people. His daily responsibilities are divided into technical tasks and also people management tasks. Every quarter he’s expected to present his plans for his technical area for next quarter. Quite often, he comes to these meetings unprepared and says that ...