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Serena leads customer support agents at a digital marketing company. The customer support department comprises 40 agents who work around the clock in three shifts. Serena has two co-leads, and they also work in three shifts. They do not have dedicated teams but oversee all agents who rotate and a...

#Team development#Coaching#Motivation#Mentoring
28.08.2024
90 min

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Imposter syndrome is a psychological pattern where individuals doubt their accomplishments and fear being exposed as a “fraud.” This syndrome can significantly impact leadership effectiveness, as self-doubt can hinder decision-making and the ability to inspire confidence in others. In this sessio...

#Strategic thinking#Self-management#Adaptability#Relationship management
23.08.2024
60 min

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Do you find that meetings often turn into lengthy discussions where a few dominate the conversation, leaving little space for others to contribute meaningfully? Or perhaps they become drawn-out sessions with no clear direction or resolution? The Circular Meeting method offers a solution to these ...

#Team development#Problem solving#Communication#Innovation
14.08.2024
90 min

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Lily is a manager for video producers in a Tech company. Although she has strong leadership skills, she has no prior experience in video production, which sometimes makes it challenging for her to understand the technical terminology and intricacies of the field. Her primary challenge arises when...

#Strategic thinking#Team development#Mentoring#Giving feedback
08.08.2024
90 min

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Many leaders say it is easier to learn technical skills, and their most frustrating situations are often related to exchanges with other people. The communication style of other people can unconsciously induce responses or behaviours in us that we don’t like. Sometimes our emotions take hold, an...

#Team development#Communication#Adaptability#Relationship management
06.08.2024
60 min

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Leaders’ ability to deliver difficult messages well is crucial for their success. Yet, the way most people give feedback is not brain-friendly. They are either very indirect or soft in providing feedback, so the receiver doesn’t even realise that feedback was given. Or they are too direct, causing t...

#Communication#Giving feedback#Relationship management
25.07.2024
60 min

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Sarah is an entrepreneur who recently launched her own tech startup focused on developing AI-driven solutions for the education sector. The startup is gaining traction, and with it, the team is growing quickly. The core team comprised close friends, but as the startup expanded, new faces from varied...

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Let's call this academician Kate. She is a part of a large team of 10 people working in analytics field. Kate's background is though and through academic - to this day, she still teaches part time in University and has 2 master's degrees herself. She brings great value to the whole team from theory ...